Capitecs False (Lies) Marketing on Borchures and Unresponsive Complaints Dept.

So I've been with Capitec for the past decade. It's only until this week that my decade of loyalty will come to an end. Pity I cant upload one of their transact brochures which they have in EVERY BRANCH, by EVERY consultants desks. As well as by the door where you get greeted and receive a ticket number. So basically I went in to reverse a debit order of a policy I CANCELLED with a major insurance company. With the knowledge and insight of the transact brochure that CLEARLY STIPULATES the fee of Debi Check reversal within A branch as being R40.00. This was done in a fortnight of me cancelling with the insurer. I had received my cancellation letter and was told I could go inside my branch to reverse. Capitec Woodmead branch told me they couldn't assist. I escalated it to their manager, Portia and challenged her about the false claim the bank is making on their printed nationwide distributed TRANSACT brochures. In black and white which clearly states a charge and fee for the transaction of a Debi check reversal being a charge of R40.00. She simply couldn't give me a valid reason and stated its a wording error! Wording error from a major bank??? So what more wording errors do they make on our Loans/monthly bank charges. If they make such careless prints. Don't they have a legal and verification team that checks these pamphlets before they go to print. To be verified and given a screening before they reach branches. This falls under negligence, tardiness, false marketing/advertising, ***** and ********* behaviour. I would like my money back and reversed into my account. You have something on paper which I can use in a legal battle that would bind you to commit to what you stated on paper. You going as a bank going against your word as my bank has made me lose confidence in the bank as its not showing integrity, honestly and good conduct. I am yet to receive feedback from the Complaints department. Hopefully this will get their attention. Next step is the Ombudsman. With a copy of your Transact brochure as my backing.

Appalled Client

Simply I have since then lodged complaint with their head office. Its been THREE DAYS and still nothing from them!