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Palesa M
1 reviews | Active since Jan 2024
28 Mar 2025, 10:12
Capitec's dishonesty
I'm so annoyed by Capitec and they're bad service. Yesterday I called for a reversal of some of the money that wasn't supposed to be debited from my account and was promised it will be reversed within 24 hours. Today I called again since 24 hours has passed now I'm told I have to send an email for my reversal to be done! What the hell is that all about because I wasn't told that yesterday! I was promised I'll receive my money before 24 hours! This is nonsense!
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Capitec Bank's replyOfficial
28 Mar 2025, 10:39Good day Palesa,
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply28 Mar 2025, 10:39
Official
Good day Palesa,
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
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Palesa M's updateReviewer Update
31 Mar 2025, 16:29I haven't received any a call since your reply, from Friday. I'm still waiting even now! When is the next business day when so many days have passed?
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Palesa M's update31 Mar 2025, 16:29
Reviewer Update
I haven't received any a call since your reply, from Friday. I'm still waiting even now! When is the next business day when so many days have passed?