Capitec's Disgusting Service!!

I am so sick and tired of the continued PATHETIC level of service that Capitec has provided me with. I used the function on the App to renew the license discs for my 2 vehicles on 3 June 2024, and Capitec immediately deducted the costs for the renewal transaction, plus an additional transaction of R50 for "License Disc Renewal Fee" from my account. And then NOTHING happened! After a week, no lisencse discs have been renewed or issued, no courier ever contacted me, yet my money was immediately taken from my account. Despite following up with them on countless occasions (telephonically, via Whatsapp, via numerous emails, and went into the branches directly), my money has just mysteriously vanished without a trace!

As my lisence discs were never renewed, both had eventually expired!! I had to go to the lisence department directly to pay for the renewals a second time, so that the licenses could actaully be issued to me. Capitec does not know (or even care) where my money has gone, they are not even able to trace the transaction (I mean...What the &*%$??), they have not bothered to respond to any of my queries, or tried to assist me AT ALL. I have so many reference numbers, that I can't keep track of them any more.

I am so disappointed that I decided to close my account with FNB in order to join Capitec. Will shortly be switching back to FNB or literally ANY other bank!!

Disgusting service, Capitec!!!