Capitec's ***** department is useless.s.

On the 9 June 2023 i was ****med buy a person with a Capitec bussiness account selling goods worth R2350. I paid and never received my good. After 15 days i went to SAPS and laid ***** case and sent case nr and affadavit to Capitec ***** department. After two months capitec personal acc departm sends me to capitec buss acc dept and the latter says no i must follow up with capitec personal acc departm. It is scary that we entrust our hard earned money to a bank thats so ***********. They said they will call back after they have figured out how to handle the situation. Its been 2 weeks now.Im still waiting.....