Capitec's Customer Complaint.

Item: Capitec Bank
Rating: 1
Author: Quenton N

I thought I had the worst customer experience with Cell C but Capitec Bank showed me that I didn't know the meaning of the term "Bad customer service". The issue started on 25 December 2023 when I had multiple unauthorized transactions on my account. I reported the issue on 07 January 2024 and I can confidently say that we're no way closer to having the matter resolved even though the issue is still persisting as with the latest case being on 06 February 2024. I have to be the one who follows up, they don't care even the "advisors" who are assisting me don't care, don't know what they're talking about, even if I request a call back I don't get it. If I went on I'd type until next week but all in all STAY AWAY FROM CAPITEC, all of these people with the bad experiences cannot be wrong.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

09 Feb 2024, 21:34

Good day Quenton

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank

Best regards,

Capitec Bank's reply09 Feb 2024, 21:34

Official

Best regards,

Quenton N's updateReviewer Update

13 Feb 2024, 15:50

Hi, your team tried to get a hold of me yesterday morning at 08:30 but I could not pick up the call because I was on my way to work. I called back this morning and spoke to Tshegofatshi after a lengthy conversation, she assured me that I will be called at 1:00 midday but that has not happened. More than a month later and we aren't any closer to resolving the issue.

Quenton N's update13 Feb 2024, 15:50

Reviewer Update