CAPITEC'S BAD SERVICE!

4 November 2020 I mistakenly sent someone a wrong cellphone number to send money (R4000) to my husband's capitec account. I accidently typed the wrong last two digits of the cellphone number. (03 instead of 30). It will cost me more then R10000 to get the money back. So when you wrongly transfer money into a Capitec account, it cannot be reversed. We went to the Tsakane Capitec branch and received very bad service. We then called the customer service line and spent 2 hours on the phone. To get the R4000 back we need to get the cellphone number's holder to give permission to reverse the money. Unfortunately, the cellphone number has been off since 4 November 2020. Second option is to get a lawyer to apply at court to summons capitec to give permission to give the cellphone number's details and to go into the account. To get a lawyer will cost more or less R3500 so please tell me who is being assisted in this matter. My friend spending more money or the client who received the money. It's obvious that the account owner has withdrawn the money. All we asked for was to freeze the R4000 untill we get hold of the account holder. So only one capitec client matters in this case. All we have is a ref no ***3. We were not assisted at all. I am utterly disappointed in Capitec.