Capitec(please learn customer service)

In December 2022 I went into the branch(Capitec Liberty Mall Pietermaritzburg) to inform them that I am starting a new job and my new salary date will be on the 28th of every month , So I requested that from January 2023 they can start debiting an expense from me on the 28th and moving forward . I been to the branch twice , I must say this is the worst experience to get a debit order date changed , you are treated like a ******** with the amount of requirements needed, anyways on my second visit to the branch in the first week off January 2023 I submitted the requirements and was told the debit will go off on Jan 28th and it will be the new debit date, On January 25th I saw they tried to debit and It also took away the small funds i had for my small debits , so all my debits now got returned , Long story short after talking too so many people , calls wasted , requirements needed again , submitted everything , Not one manager gave me a call to assist , even the branch manager did nothing . Escalated this to capitec complaints who ignored my complaint and just asked for further required documents . So i said I'm not going to fight as long as its now sorted. They did it again , On Feb 25th they did the debit again even after confirming with me that its all been fixed . I had a standard bank debit changed with a 10min call at the branch , utmost professionalism from Standard Bank , that's why I say these newcomers cant buy class, Standard bank treat their customers with great service and instead of making our busy lives more hectic they had quick solutions for changes on our accounts unlike Capitec. I am so upset because Capitec cannot get a debit date changed with being notified since Dec 2022. incident number is #*** . Wake up Capitec and stop treating clients like *********. I had to prove so many things to get my debit moved 3 days later which still did not happen!!!!