#capitecisa*****

My mother has been using capitec for some years ,even app**** for the R350 srd grant we deposited A sum of R15000 on the 22of March for her to do some shopping on Friday the money reflected she withdrew R5000 Saturday she wanted to do more shopping she increased her daily limit to R5000 when she never got we called capitec to inform them of transactions that were happening on her app so we asked them to close the account and block everything guess what?It never happened 😭my mother's money was taken from Saturday until Monday morning.She went to the bank she was told it's impossible to trace who took the money and why was her account not closed we were given a incident number told it will take 14 to 31days waited until 16 April to find out if we will get our money they told us it's my mother who gave out her card number to those people doing transactions but what's unsettling is she called Saturday to stop the card but till Monday nothing was done to stop it.My mother is not okay I hate capitec .