Capitech Internal ***** Athlone, CPT
<p>This has been on ongoing matter since November 2016. Capitech got caught up in an internal ***** scheme and all clients whose accounts got affected, has up until now not been paid out. As they are still sitting with their clients own money, we have been blacklisted, can't buy necessities for the house, school fees are not paid. Everytime we have to hear a story about they claim has been put through and it will take 4 business days to process....we have been hearing that bull**** since Jan 2017...we are already in June 2017.<br /><br />The CEO in Stellenbosch certainly does not understand what impact this has financially and neither he or his company will be compensating the clients whom have been sitting with a financial loss for months on end. Capitech does not know what it means to meet an SLA...***** or not. Where is your overage to cover your clients? When will the clients be paid out? The clients have nothing to do with the Capitech internal ***** scheme. You can't even walk into a branch and ask for assistance because we do not even live in the area the ***** happened. Me working for a global company, we have a 45 day SLA in which clients should be paid if any internal damages occured. Thats just the long and short of it.</p>
I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
