SH
Shade H

1 reviews | Active since Sept 2013

28 May 2020, 13:10

CAPITECH ENCOURAGES THE SPREAD OF COVID 19 ON THE ELDERLY

Capitech said you can close an account with all the relevant information and supporting documents. Then after messing us around or two weeks with red tape they come back and say we must approach the High Court for a order for my very sick dad to close his account as he needs the money for medication/oxygen machine/insulin/glucose test strips/Prednisone/Azathioprine and a host of other life saving medication. This bank refuses to budge and is insisting we bring him into the branch when his on a oxygen machine with 50% kidney function and 50% lung function. Please can someone out there bring light to this crime being committed and CAPITECH getting away with total disdain for not just someones life but this PANDEMIC we in. Clearly this bank is larger than life and more important than the safety and protection of South African people and their clients especially the elderly and sick who have no voice. We thought Apartheid was over but think again...perfect example here.

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Replies (1)
Capitec Bank
Capitec Bank's reply28 May 2020, 14:54
Official
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank