CapitecBank Useless As Always

I understand that capitec is gaining from my sistuation, Its been almost 6 months with no feedback regarding a lodged complaint withe Capitec Banks Nazeemah Van Der Linde Complaint Management Officer Complaint Management in regards with someone using my personal information to **********ly open an account with the bank, all required documentation including affidavit and all that were submitted to Capitec bank last year November 2014 its July 2015 well \simplicity is the ultimate sophistication"this doesn't apply to YOUR bank. This is the 3rd report and counting. """