Capitec Zee Mthiyane Poor Service

Good day, Thank you for taking the time to share your experience, and we sincerely apologise for the frustration and inconvenience this matter has caused you. We understand your concern regarding the deduction that took place despite an agreement that no funds would be debited from your account. We acknowledge how disappointing it is that this issue has remained unresolved for an extended period, and we regret that the follow‑up and communication have not met your expectations or our service standards. Please be assured that your feedback has been taken seriously. We are escalating this matter once again with urgency to ensure that it is thoroughly reviewed and that the outstanding refund is addressed. We also acknowledge your dissatisfaction with the delays and the impact this has had on your trust in our brand. We appreciate your patience and assure you that we aim to resolve this matter as soon as possible. You will be contacted with feedback once progress has been made.