Capitec - your staff is very ***********

I submitted my application for finance on WeBuyCars in January, and I have not heard anything from Capitec since. I called last week, gave the consultant my details and she said someone would call me back. I am still waiting. I also submitted a query on their online platform, and the consultant who responded said that WeBuyCars can submit that application for financing via other banks. WeBuyCars says my application was sent to Capitec. Capitec says I must go back to WeBuyCars and find out what’s going on there. What’s all this back and forth? Does Capitec just not want my business, am I being rejected as a potential client? If so, please let me know so I can take my business elsewhere.