Capitec, your response to this review will either prove or disprove whether you are ********!!!

This happened in my husbands' account. My family and I have suffered a grave deal for the past 2 months due to a security bridge in Capitec about a month and a half ago.

Both my husband's app and mine just started to malfunction and we couldn't log on. We received a notification that this was due to maintenance (in retrospect I think this is actually when Capitec realized that there was a security bridge and tried to cover up) He had to reinstall the app and go into the bank due to some encryption issue . Only to find out all our money was gone!

We had just relocated to a new city which was such a struggle in and of itself, only for us to suffer as we then had no money to live and no support system in the new city.

From there we were very respectable and followed the process as indicated by the bank branch manager who assisted. After a month and a half of back and forth for various updates. We were told there is an ongoing investigation and we will be updated accordingly. We finally received the news that the investigation has been completed after about a month and our monies will be paid into our account. Yay Capitec.. but this relief was short lived as, as the days progressed to the supposed to be pay out date nothing reflected in our account.

We kept calling and were just informed to wait and assured that it will reflect, no turn around given.

After giving it another few days my husband went in again only to find out that due to the hack, the account was also blocked for security purposes! This makes sense however he should have at least received communication from the bank to say that this was what was happening. What made matters worse and the reason for my review is that as we were not aware that the account was blocked, we had people making payments to the account thinking that all was in order.

When those payments did not come through , it took yet another visit to the bank. It was only then that we found out about the blockage. My husband had to sign a document which indicated the amounts of the payments that were blocked from reflecting. And we were told as soon as that paperwork had been processed the THREE payments would start coming through immediately as there was now nothing more to hinder it. This made us very confident that we would receive our money.

It has now been another 2 weeks and a lot of patience and respect given to your staff and contact center staff yet we as clients are still suffering. The things we needed to do to survive in a new city with 2 small children is sad especially as we are hard working citizens yet were placed in a position that we couldn't even feed our kids because of your security or lack thereof. But we had trust that this bank is trustworthy, forward thinking, cutting edge...all reasons we literally closed our other bank accounts to join yours; the biggest mistakes of our lives.

If we do not receive our monies, let it then be known that in fact the real ******** is now the bank as after the investigation it was confirmed to be a hack not of our own actions but a security bridge on their side. And then also the fact that they confirmed that the payments are in fact listed to be paid to his account but blocked. So now that the blockage has been cleared and yet no payments received to date, to this I say , this is the part where patience is no longer given. We demand that you now do your part as we have respectfully and patiently done ours.

If not,

I would have no choice but to conclude that Capitec are the real ******** and people have to be warned that it's the wolf in sheep's clothing!!!! There are no longer blockages on the account yet our money is not released but withheld at this point by Capitec for no reason. The logical conclusion to this is that YOU ARE THE ********!!!!