Capitec your customer care service is terrible and your collections department even worse.

I am an existing client and I am very unhappy, I have a few things I need to have done on my account and trying to get hold of the correct6 department in Capitec is like finding a needle in a haystack. please Capitec can your client customer care put me through to the correct department without dropping my call _ at least then have the decency to call your clients back.