Capitec! You do not care about your clients

I have been promoting Capitec bank to all my family and friends, and even expats overseas as I thought Capitec was the best bank ever. We do an International transfer every month from Abu Dhabi to my Capitec account and normally the transfer takes at most 3 days. My wife deposited funds, necessary for critical expenses in Abu Dhabi so that it would be available before month end. Now, 7 days later I still do not have the funds. I checked with the UAE exchange and according to them the holdup is in South Africa. I visited branches twice now, made several telephone calls and the best /or worst answer I got was an unsympathetic.....it takes between 3 and 7 days.....Well 7 days have now past and still no funds, no will to investigate or to look further into the issue at hand. Capitec Forex also closed over the weekend, and when I wrote an email, hoping to be helped and explaining the urgency of the situation, I get an email back which reads that an administrator will get back to me in 2 working days..............is this really how a top notch bank rated as one of the best and one that grows from strength to strength on the stock exchange should treat their customers? I think not. Hope to hear from somebody soon, as nobody seems to care.