BM
Brenda M
1 reviews | Active since Mar 2009
17 Nov 2021, 08:20
Capitec you can do better than this
About a month ago on 04 Oct 2021, I lodged a complaint with Capitec regarding a cellphone network top up that went wrong. When I recharged my MTN account via their bank app with R200, the money left the account but never got to MTN. I called MTN and it doean't reflect on their side. So Capitec lodged an investigation with Blue Label on what happened. My complaint was thrown from one consultant to another and I'm just not getting joy as I'm still waiting for the outcome. The plan now is I have witjdrawn all my money and kept it at home so I can buy data/ at a tuckshop when I need to recharge which is a tedious activity. Begs the question "why do we need banks"?
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Replies (2)
Capitec Bank's replyOfficial
17 Nov 2021, 08:22Good day Brenda
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply17 Nov 2021, 08:22
Official
Good day Brenda
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
17 Feb 2022, 21:38Hi Brenda
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply17 Feb 2022, 21:38
Official
Hi Brenda
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank