Capitec you can do better

Good morning, according to the ***** department on the 29th of August an amount of R110 was sent to my account and later on the client reported they lost their phone and I'm the one who did the transaction, I've denied this allergation under oath and i don't even know where the R110 was coming from, 3 days later my account is still closed even after i submitted more than 2 affidavits, if you can't help me today, I'm writing to the bank ombudsman