CAPITEC YOU ARE *****S SHEEM!

I received money on the 18th (200) and withdrew 100 from RA CELLULAR tuck shop yesterday and only one successful transaction is showing on their side. An sms from capitec shows 2 100 transactions at 17:28 and one at 17:29 which isn't showing one their side. I called your customer care and Tracy Shikwambana (manager at 10:20-26) confirms there's 1 successful transaction and the other wasn't (shouldn't this money bounce back???), what's worse is that she said she will send an escalation to IT but she doesn't know the TAT, WHAT **** IS THAT?? . I pulled my bank statement from the app and not even 1 transaction is showing. who is fooling who here?? I'm not going to the shop without proof that the funds are on your side and need to be released back into my account by Capitec, Nor am I willing to go to ATM to withdraw a bank statement that MIGHT show both the transactions as per your agent. SEND MY MONEY BACK NOW I NEED TO GO BACK HOME WITH IT.