CAPITEC YOU ARE A DISAPPOINTMENT !!!!!

My phone was ****** on Wednesday the 3rd of November 2021 at 16:43pm

My Capitec bank account was hacked !!!!!

I phoned to report this !!!! I begged and pleaded for my account to be suspended however was told this is not possible due to me failing my own authentication questions. I was further told that because they could not confirm they were talking to me, despite giving all necessary details, I was not assisted.

I proceeded to go to a machine to receive a bank statement only to realise my account was COMPLETELY CLEARED AND EMPTIED OUT !!!!! I phoned Capitec investment customer services AGAIN !!!!! And was told that the transactions could NOT be reversed and should rather go to capitec the following morning for assistance (THIS IS TOO LATE)

It is all good and well Capitec, that you offer affordable bank charges but it is ABSOLUTELY UNACCEPTABLE for you to not protect my money if I am entrusting you with it and can confirm and provide extensive details and PROOF of the ***** that occurred on my account.

What makes this matter worse is that Capitec has the details of the account that MY money was transferred into and I am still told NOTHING CAN BE DONE !!!!!!

YOU ARE A DISGRACE AND I AM DEMANDING THAT I BE CONTACTED SO THAT THIS MATTER CAN BE RESOLVED AND MY MONEY CAN BE RETURNED TO ME SOONER THAN YOUR 8 WORKING DAYS !!!!