Capitec Yet Agains Fails their Customers

I am shocked by the terrible service that I've received from Capitec. On the 31 March 2020, a stop order that I'd previously cancelled went off on my account. Might I add that I had no stop orders showing on my app and this was the first time that my account had been debited with the amount of the stop order.

I immediately went to the branch at Menlyn to get the money reversed. The unhelpful, rude consultant told me that I'd have to wait 14 days or longer. I dont understand why first I'm going to be charged for reversing money that was wrongfully taken by the bank when I had previously cancelled the order, and to top it of their is a possibility I wont even get my money bank from what the consultant told me.

As my bank I put my trust in you that my money will be protected especially in times such as these. But I've been failed by Capitec and its not the first time.

Imagine I even tried to call the calll centre on the same day to try and push this situation as I know the first 48 hours are the most crucial if I want my money back. I was met with yet another unhelpful consultant.

For me it feels like Capitec only looks out for the interests of themselves and not for those of their customers. Its been two weeks now I haven't received my money yet and I would really appreciate this matter being sorted out.