iA
igshaan A
1 reviews | Active since Feb 2016
05 Sept 2024, 10:29
CAPITEC WORST SERVICE/ NO REACTION TO *****
Hi . On 3 September at 1pm i fulled up my car at garage. Upon finishing the transaction I notymy balance is almost R400 less. Upon further investigation I found out on my app I have been debited by Google 17 times for R20.75. so I immediately transferred my money to another account. Went to the bank and was told to do I investigation it's going to cost me R80 per transaction. Imagine paying R80 to get a R20 back. Also the ****mers no if you do a transaction less than R30 you don't get no notification. CAPITEC app settings only allow notification of R30 and up not lower. So I was told my card was comprised but I never subscribe to anything on Google. So got a new card and low and behold another R20.75 goes off. So what now . I will just close my account
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
05 Sept 2024, 11:12Good day Igshaan
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply05 Sept 2024, 11:12
Official
Good day Igshaan
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
iA
igshaan A's updateReviewer Update
05 Sept 2024, 11:40Already paid 70 for card. But still got ****med today. Card was supposed to be comprised,but still money was taken from my account with new card. Seriously questions about my safety of my money
iA
igshaan A's update05 Sept 2024, 11:40
Reviewer Update
Already paid 70 for card. But still got ****med today. Card was supposed to be comprised,but still money was taken from my account with new card. Seriously questions about my safety of my money
iA
igshaan A's updateReviewer Update
05 Sept 2024, 18:40Just one last thought on the interaction with CAPITEC. On the day I went into the bank the transactions showed , pending and the agent told me there is nothing that he can do,really?!! It shows pending,so you could reverse it or even stop it. But now that my money is gone Capitec wants to react,and a day after receiving my new card it happens again,so clearly not a card problem but a bank one. Very disappointed,they are the cheapest,but clearly not the safest and best.
iA
igshaan A's update05 Sept 2024, 18:40
Reviewer Update
Just one last thought on the interaction with CAPITEC. On the day I went into the bank the transactions showed , pending and the agent told me there is nothing that he can do,really?!! It shows pending,so you could reverse it or even stop it. But now that my money is gone Capitec wants to react,and a day after receiving my new card it happens again,so clearly not a card problem but a bank one. Very disappointed,they are the cheapest,but clearly not the safest and best.
iA
igshaan A's updateReviewer Update
07 Sept 2024, 12:20Just a follow up on my review 3 days ago. Got 2 emails and a call from capitec day after review and nothing since,the busy investigating,but couldn't do that when I was in the bank,only after you expose them on helloPeter . New developments,since I withdrew all my money I had 2 unpaid transactions(bounces) on my account,so now it negatively affect my credit profile all because of Capitec's unprofessional behaviour and inadequate response to my query. People run.
iA
igshaan A's update07 Sept 2024, 12:20
Reviewer Update
Just a follow up on my review 3 days ago. Got 2 emails and a call from capitec day after review and nothing since,the busy investigating,but couldn't do that when I was in the bank,only after you expose them on helloPeter . New developments,since I withdrew all my money I had 2 unpaid transactions(bounces) on my account,so now it negatively affect my credit profile all because of Capitec's unprofessional behaviour and inadequate response to my query. People run.