Capitec - Worst service ever

On June 6, 2024, I was advised that Capitec has blocked my account due to suspected ***** being committed by some who paid R106,51 into my account. I went into a branch and asked what is going on and they tried to assist but advised that the hold on my account will be there for 14 to 21 days. I was told that I can not withdraw any money but that deposits and debit orders will be allowed to go off the account. to my surprise all my debit orders were returned and upon contacting Capitec I was told that I received the incorrect information as no transactions are allowed on my account. I explained the situation on numerous occasions, trying to follow up to determine progress on the "investigation", since the 6th of June, Capitec not once contracted me with feedback, I am the one following up and getting send all over as nobody can advise what is going on. One Contact Centre Agent told me to just go to another bank and open an account there. I queried on Thursday 4 July and was told to visit a branch, they will need to contact Forensics to remove the stop from my account as the investigation is done and I can get my money out of the bank. I went into the branch requesting for the stop to be removed, The consultant phone Forensics and they told here that the process has changes and it now will take up to 5 days to remove the stop on the account. it is 12 July and still no feedback even though I have been phone, using their Whatsapp help line that is apparently quicker than a phone all and asked to be help by *****, i got a message back saying sorry I can only report ***** and need to follow up with consultants on what is going on. I waited for 30 minutes on the WhatsApp line with no assistance. I phone the call center once again and was told that yes my documents are there but were only allocated to my new case today, a case that they told me to open but that I can still not get access to my money. I have never experience such incompentence by a company who is suppose to help their clients and not block them in any way possible to access their funds. On 6 June, I was told that I had to wait 48 hours which turned into 14 to 21 days. On Tuesday 10 July I was told 1 to 48 hours to remove the stop from my account, which turned into 5 days. On a call today when trying to follow up on the progress to remove the stop I was told only from today it will take another 48 hours My frustration is that I cannot speak to the ***** department to understand the process and what is going on but only to call center agents that then on my behalf speak to ***** and I have to hold on the line for up to an hour