ZB
Zelda B

1 reviews | Active since Feb 2015

15 Feb 2015, 10:05

Capitec worst Service

Hi I have a customer that paid money through Eft to my account and my customer from Nedbank, the money still have not reflex in my account and am still waiting. I phoned twice this morning and they reckoned it weekend and must wait 48 hours for the money to reflex but yet it appears in the week within an hour after transfer. I need the cash urgent to get spares for the customer and provide for my kids. Bank Charges are also getting higher. <br> In Pietermaritzburg there are only a few Capitec atm what's going on. We need low charge for Deposit, Eft and Withdrawal. <br>

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Replies (1)
Capitec Bank
Capitec Bank's reply16 Feb 2015, 09:02
Official
Hello zeldandebeer,

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Bianca Pieterse
Complaint Administrator
Capitec Bank