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Portia M

1 reviews | Active since Oct 2018

24 Jul 2020, 09:26

Capitec worst nightmare

The worst bank to take up a loan. The level of harassment, they'll call now and you'll talk to them in five minutes another one will call regarding the same thing, they don't want to understand your problems all they want is their money and they are very quick to hand over. I've been paying this loan and only skipped three months because I was going through a divorce but started paying up again every month. They've been harassing me since last year they'd call several times a day with different numbers and what you say falls on deaf ears. Now I'm handed over but I'm still getting harassed. Should I stop paying the ****** loan so that I know why you're harassing me? This bank sweet talks people into getting loans and harass their clients when they're going through financial crisis....

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Replies (2)
Capitec Bank
Capitec Bank's reply24 Jul 2020, 12:10
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply05 Aug 2020, 16:06
Official
Good day Portia

I have attempted to contact you on a few occasions to no avail.

Please be advised the matter has been resolved on our side and an email has been sent.
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank

Best regards,