SJ
Suria J

1 reviews | Active since Dec 2013

04 Jun 2020, 13:07

Capitec Worst Bank Money ******

On 25th may my account was hacked and R7000 ******, i called Capitec on the same day to report the crime and went to the police station to open up a case. 2 days later Capitec called and said they are unable to return the cash as it is now not available any more to where it was transferred and that they are investigating and will inform me of the outcome. Today 4th June Capitec investigation was completed and they concluded that they will not refund my money that was ****** as their system shows this was done by my phone. How is this possible if i was the only person at home and my phone was with me the whole time, the only time i left my home was to report the crime. This person stole my money and Capitec is doing nothing to refund me. The money was transferred to the following account inside Capitec: ********** and still Capitec refuses to refund me. I dont know this person who's account this is and i have never send money or added this person to my account Beneficiaries. Everyone should stay as far away from Capitec as possible as they don't seem to care about us as clients. Take a look at Hello Pieter on how many Customers Money was ****** when they Bank at Capitec. Stay away from Capitec!!!

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Jun 2020, 14:35
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank