CAPITEC-WORST BANK EVER

In June 2023 I was a victim of ATM *****. in particular Capitec ATM at one of the affluent shopping centres in Pietermaritzburg. I reported the matter to Capitec and was informed that my card had been blocked, however, to my subsequent to blocking my card, there were two transactions that took place, one was a ATM withdrawal the other was a card transaction. I have recently been told by Capitec that my claim was declined and that I will not be refunded the monies that I lost. Secondly I have not been provided with reasons as to why the claim was declined and what the investigation findings where.