Capitec worst bank ever

I shared a complaint last week regarding Clientele taking money from my brothers account without his knowledge. He went to Capitec bank to complain and ask them to stop and reverse his money. Apparently Capitec can't help their clients to Stop or Reverse. Another company did the same SS-Rainbow their number is incorrect and we told the Capitec Representative but they did nothing. My brother is getting R350 . Clientele took R320 and reversed his money today. This SS-Rainbow deducted again R196 today.and we asked Capitec to STOP THE DEBIT. PLEASE TELL ME WHY MUST WE ***** FROM PEOPLE THAT IS NOT WORKING. WHY IS CLIENTS NOT TREATED THE SAME. IF MY BROTHER WAS EARNING MILLIONS CAPITEC WOULD ASSIST AND STOP THE DEBIT THAT WAS NOT EVEN APPROVED. CAPITEC IS THE WORST BANK EVER. THEY DONT HELP OR CARE ABOUT THE LOWER CLASS PEOPLE.