CAPITEC WORSE CUSTOMER SERVICE EVER

I VISITED CAPITEC BANK ON THE 26 OF AUGUST 2018 IN MAFIKENG, I NEEDED HELP DEPOSITING A R1000 THEY MADE A MISTAKE WITH THE CELL NUMBER ********** 636 INSTEAD OF ********** 636 DEPOSITORS NAME WILLIAM MOTSHEGWA CELL NO ********** 742 A REF LOGGED AT CAPITEC ********** 4, THE WRONG RECIPIENTS ACCOUNT NO IS ********** 4988 AND CAPITEC GAVE HIM ANOTHER REF ********** 4 AND CAPITEC CONFIRM WITH ME THAT THEY HAD FROZEN THE ACCOUNT, TILL THIS DAY THEY HAVE NOT GOTTEN BACK TO ME AND I NEED A REFUND , THIS IS A DESPICABLE SERVICE THAT THEY RENDERED, AND THE WORSE PART IS THAT IT WAS NOT MY FAULT