Capitec Worse Bank in South Africa

Worse Bank in South Africa. I have been trying for the past 10 days to help my friend who has his account with Capitec. He himself been phoning from Costa Rica cisting hin over R300.00, sending emails and still no assistance. Everday another person with a response we will phone back. He is stranded in a country that is also on lockdown. His card is about to expire. The electronic strip is damaged and lastly his SA phone is not working. He can not do any transaction as he can not receive OTP . He is in a country which there is a language barrier. No assisrance from Capitec. Try to phone head office. What a joke its the sane incompetant people. Tried to contact their CEO phones not working.