1 reviews | Active since Jan 2014
Capitec = Worse Bank EVER
Been banking with Capitec for more than 7 years. This past week I have been struggling with them, as they have put through debit orders that should have gone through at the end of the month. Have been on the phone with them numerous times asking to fix the mistake they have made. On Friday the 14th of December another debit was taken for the loan I had and also the credit card with them. After a long fight thry reversed it back, again they were wrong. Yesterday I went to the Northmead Square branch, the lady there has tried her best to assist, Capitec bank has flagged my accounts and stated that I'm in arrears which I'm not, I have the statements to prove that it is up to date. They told me that it will stay flagged until my salary for December is paid and debit orders has been paid. Got home, yet again another debit order has gone off and thr put the cherry on the cake, I'M BLOCKED IN DOING ANY TRANSACTIONS ON MY APP AND BY USING MY CREDIT CARD, AND THIS JUST BEFORE CHRISTMAS.
I'm moving banks, Capitec will not see me again!!!
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
