ZK
Zandile K

1 reviews | Active since Sept 2023

22 Sept 2023, 12:57

Capitec Workshop Durban Horrible Service

Mpendulo and his colleague refused to help customers who had a problem with cashsend withdrawals after standing ina queue for 30 minutes. It's the arm's fault yet no one inside the bank was willing to accommodate these people and I was one of them on my way to work. We were told to join an even longer queue to start over. No one was willing to try and put aside one ATM for the people who came across this inconvenience. Their word was final. The Workshop Durban Capitec can really do better, this is **********!Imagine spending an hour trying to withdraw money due to a fault that's not yours

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Sept 2023, 15:07
Official
Good day Zandile

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank