Capitec works with ********

I reported ***** on the 07 Sep 2021 to capitec and they told me they will get back to me in 14 days. 14 days passed without any contact and I DM capitec on Twitter and was advised that the matter is still under investigation between capitec and ABSA.

I then called Forensic department only to hold for 30 min without any response. I DM'ed capitec with a frustration after 30 days and this is the response I received

Hi again, the relevant department has advised that they could not get hold of the recipient to obtain consent to process the recall. Please be reminded that as a financial institution, we are not allowed to reverse money from a client’s account without their consent. This is dictated by legislation as well as the Code of Banking Practice.

We also cannot conclude that this was a case of ***** as you intentionally made the transfer. You will need to provide a court order in 14 working days to resolve the dispute and recover any amount available.

We've also not received any feedback from ABSA however, a follow up was sent.

And received this as well through email Good day

Unfortunately, all the funds in the Capitec accounts have been utilized.

We are currently awaiting feedback from an external bank as some of the funds were sent there.

Very much disappointed as I lost 250 000 to the ******** and capitec can't help with that.

Closing my account once I'm done with everything.