Capitec working with thungs

CAPITECS cell phone banking is flawed and gives an opportunity to ****s to ***** customers money. I got a cal from an unknown person asking me to confirm if I had requested a sim swap. I had not requested a sim swap I told the ****, he continued to ask further like when was the last time I charged my account, how many years I had this number and the last three numbers I dialed. I than asked him how was it any of his business as I had already confirmed that I never requested a sim swap and he just hang up. The lady that helps me at home also suffered the same fate the difference is she answered all the ****s answered. The **** was able to contact her network and do a swim swap to ***** her number. After getting her number they stole all her wages. She than went to capitec to notify them they said that they will call her for an interview, a month has passed since. She also told me about two other capitec clients that suffered the same tragedy, to date I know of 8 people. Common denominator with the all victims is that we all have capitac accounts and registered for cellphone banking. Its obvious that the ****s have access to our accounts and confidential info such as our numbers. Was this information given to the ****s without our authorization? or is it someone in capitec that is using this infor? or someone in capitec selling peoples infor to the ****s? since this is on the rise and clients are complaining why is capitce silent on the matter? why capitec not warning its clients? I am really interested in knowing how capitecs client confidential infor ended up in the ****s hands. Very disappointed in how capitec is handling the matter. Going forward capitec should introduce measures to safe guard cellphone banking a pin should be required before a transaction may be approved. Once a client has done a swim swap the system must reject any further transactions on cellphone banking and client must go back to the bank to re-register. Capitec should stop sharing its clients infor with ****s