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Phoenix M

1 reviews | Active since May 2016

26 Mar 2025, 16:56

CAPITEC working with *****sters to ***** money from clients

Dear Capitec Team,

I am writing to express my frustration and concern regarding an ongoing issue with my account. I currently do not have any active debit order mandates on my account, and I am deeply concerned about a possible *****ulent attempt that was made on my account. Despite this serious matter, no one has taken any action to address the situation.

I request that Capitec take immediate steps to investigate and resolve this issue. The lack of action and communication is unacceptable, especially when it comes to potential ***** on my account.

Please escalate this matter and provide me with a resolution as soon as possible. I expect a prompt response and confirmation that the necessary steps are being taken to protect my account and prevent any further issues.

Thank you for your attention to this matter.

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Replies (1)
Capitec Bank
Capitec Bank's reply26 Mar 2025, 18:35
Official
Good day Phoenix Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank