CAPITEC WON'T RELEASE MY PENDING FUNDS.

Capitec won't release my pending funds even though I have explained the situation over and over again that we were on the Royal Caribbean cruise ship and they do preauthorizations on your account to check if you have funds available in your account. At the end of the cruise they take their balance owed as a separate transaction and they release the preauthorizations. Royal Caribbean has sent me the final statement showing I have zero balance due and at the bottom they do explain the preauthorizations that they do. I have sent this to Capitec and all I keep hearing is that they need a preauthorizations letter from the Royal Caribbean... The Royal Caribbean DOES NOT PROVIDE THESE LETTERS BECAUSE THEY HAVE ALREADY RELEASED THE FUNDS AND COLLECTED WHAT WAS OWED TO THEM !! Now Capitec won't release MY funds !! Fix this, immediately.