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Ernie P
1 reviews | Active since Jun 2019
13 Jan 2025, 13:58
Capitec Won't Release Funds For Amazon Purchase
I made a purchase on Amazon UK. Amazon does pre-authorisation and a large amount was deducted for my order. It's been 4 days and my order didn't ship. I spoke to Amazon, and it's due to Capitec not releasing the fund. I spoke to customer care at Capitec and they told me they need a letter. All I have is the authorisation code. AMAZON DOES NOT PROVIDE AN AUTHORISATION LETTER.
I was told by Capitec just to wait 15 days for my funds back. I do not want it back, I want it released!
Please make sure this case is assigned directly to a manager as the consultants does not have the authority to release pending funds and I am tired explaining the situation over and over.
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Replies (4)EP
Ernie P's updateReviewer Update
13 Jan 2025, 14:01P.S. The transactions says pending on my bank account. Capitec needs to release it. AMAZON DOES NOT PROVIDE AN AUTHORISATION LETTER, They gave me an authorisation code
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Ernie P's update13 Jan 2025, 14:01
Reviewer Update
P.S. The transactions says pending on my bank account. Capitec needs to release it. AMAZON DOES NOT PROVIDE AN AUTHORISATION LETTER, They gave me an authorisation code
Capitec Bank's replyOfficial
13 Jan 2025, 14:37Good day Ernie,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply13 Jan 2025, 14:37
Official
Good day Ernie,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
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Ernie P's updateReviewer Update
14 Jan 2025, 10:22So far no one has contacted me. Funds are still pending in my account, even though the order has been cancelled. All Capitec needs to do is to reverse it back to my account. Wonder if the roles were reversed if Capitec would like it if I withhold their funds.
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Ernie P's update14 Jan 2025, 10:22
Reviewer Update
So far no one has contacted me. Funds are still pending in my account, even though the order has been cancelled. All Capitec needs to do is to reverse it back to my account. Wonder if the roles were reversed if Capitec would like it if I withhold their funds.
EP
Ernie P's updateReviewer Update
16 Jan 2025, 10:30I have sent Capitec an email that I received from Amazon and still so far, I have not received a response from Capitec. And the funds also have not been reversed from Pending back into my account. I have nothing and I need to live. This horrible and seems to be a Capitec issue if I look at complaints. Give me my money back or I will report CAPITEC to SAPS for theft. Banks are not above the law
EP
Ernie P's update16 Jan 2025, 10:30
Reviewer Update
I have sent Capitec an email that I received from Amazon and still so far, I have not received a response from Capitec. And the funds also have not been reversed from Pending back into my account. I have nothing and I need to live. This horrible and seems to be a Capitec issue if I look at complaints. Give me my money back or I will report CAPITEC to SAPS for theft. Banks are not above the law