CAPITEC WONT PAY BACK MY MONEY(AUTHORIZED WITHDRAWALS)

<p>I’m very disappointed by CAPITEC BANK on the 31st of October there unauthorised withdrawals on my account the 1st one 11:19am the 2nd 11:20am ,I received sms’s while I was at work in observatory the withdrawals happened at golden acre in town. I called in to block the card while I was on the call with agent that’s when I realised my card was lost, I went in the branch at Cape town golden acre to dispute the withdrawals. I was called today by MANDISA BSE in the cape town branch(UNAUTHORISED TRANSACTION DEPARTMENT) who told me they have done an investigation regarding my dispute and I won’t get money back because their card is a debit master card/cheque card and can’t be cloned. She also told me that because I called in at the call centre 3min after the withdrawal I won’t be assisted which thereof I asked her how can I call early ? how am I supposed to know money will be ****** on my account she said she does not know. I asked her to check who did the withdrawals at the ATM in Golden acre she told me they don’t know meaning they did not do a proper investigation to give me closure on who took my money .she told me to ask the POLICE.I don’t bank with police I bank with CAPITEC BANK .I lose my money on my account with them I’m told to go to the police it’s not fair I never opened an account with the S.A.P.S . I want to know how did the person know my pin number which is confidential and how did they manage to withdraw 2 amounts in a period of seconds and capitec won’t give me back my money or tell me how my pin got to the wrong person or show me footage of the person. I really need my money to pay my accounts they can’t tell me that they don’t know whereas I trust them with my savings and salary.</p>