Capitec wont let me access my own money - believe it or not.

Capitec won't let me access my own funds. I was told it is not a notice account and that I could access the funds whenever I was ready but it has been 5 days and still no funds and their App is not working. I was told that it was escalated which was a lie because no one has contacted me, I email their client services and they say they will get back to me in 2 days. Honestly this is becoming the worst banking experience I've ever had, I left Absa because of such nonsense, maybe digital banking is the way to go. I am sick of banks *****ing us over!