capitec wont give my money back

I went to withdraw money for rent at the CPA house atm. i entered my card and pin but the ATM said incorrect pin then it said enter the account number then I knew something was wrong then I pressed cancel but my card was not returned and the atm displayed insert card. i looked for a security guard and there was no guard. I manged to call the capitec and they blocked the card. but when I was done, I already have messages showing R3000 and R1700 was withdrawn from my card. I phoned capitec for reimbur*****t and they declined my request because I didn't phone immediately when my card didnt return. they said they investigated using the ombudsman guidelines. the ref no ***3<br> <br> the call center agent told me I should have know better this type of ***** happens in all the banks, but then I asked if they know about it why dont they put cameras, panic buttons that blocks the card immediately or toll free numbers to report this things while u are still next to the atm. the she said it will be expensive for capitec. <br> <br> <br> I want my rent money back. they know about this things and they dont do anything about it. they are also arrogant. they said you can go to the ombudsman if you like.