Capitec Wonderpark mall next to Game.

Capitec Wonderpark mall next to Game. My card was swallowed this morning, 21 Feb 2026. I went in to get help with my new card. I explained to the consultant, by the name Koketso that my card was swallowed by the ATM. She told me I must pay . I asked her why must I pay for something that I did not lose, my card was not even expired yet and was still in good condition. She called someone superior, the lady arrived on the dest and told me I must still pay. How do I pay for a card that was swallowed by thier ATM, thier own machine, the same ATM that's right on the branch doorstep. Arguing was not going to help me as I was in a rush, they proceeded to make me pay for card at my own cost. How pathetic is Capitec service though? Is this how you make profit taking advantage of customers knowing we are desperate and in need of our card? What is your policy on replacing customers card when swallowed by machines?