JB
Joy B
1 reviews | Active since Oct 2018
24 Oct 2018, 09:52
Capitec woes
I had my phone reset. I live 130km from nearest bank. Tried to reset the app refused to do it. Called call centre refused to help. I now have to drive 260km = R400 fuel to reset an app!!! I had no problem with my FNB app. And if I were to call their customer care they would be more than willing to assist. Massive very very expensive raspberry Capitec.
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Capitec Bank's replyOfficial
24 Oct 2018, 11:36I acknowledge your posting, and have referred it to Nandipha Mafoumba for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply24 Oct 2018, 11:36
Official
I acknowledge your posting, and have referred it to Nandipha Mafoumba for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,