Capitec Withholding Money For a Funeral

We have a funeral tomorrow and today and I sent Cash Send money to a family member to withdraw so it can be used for the funeral. When she went to withdraw ATM said Voucher not found. She called me and I went to the branch and showed them that on the App it says On Hold, the weird part is my account is not on hold and working and it's just the funds that I sent on Cash Send that are on hold. At the branch they called the head office and were told I would get an sms after an hour, I got the sms that says my request has been completed, but I still can't withdraw these funds. CAPITEC, WE NEED THOSE FUNDS URGENTLY FOR THE FUNERAL TOMORROW!!! I don't understand why you would just randomly block Cash Send money. If I had the time I would be patient but the funeral is tomorrow and we can't afford any delays. This is the most appalling service I have ever received. Please get this fixed