Capitec withdraws offer to reimburse me

First Capitec offer a refund on fees : Good day . It is possible for us to refund any bank fee related to the downtime problem we keep facing.

Then, when i ask for a refund, they say : I refer to your complaint raised via phone and thank you for providing us with an opportunity to look into the matter.

After careful consideration please note your complaint is closed we will not be able to refund your fees as they are unrelated to the downtime we experienced. Your complaint is closed.

Therefore, they have **** to me, regarding the complaint and simply closed the complaint. Interesting approach to resolving a complaint. Typical of the Capitec service we've come to expect.