1 reviews | Active since Mar 2019
Capitec with empty promises
I have an loan account with Capitec Bank, lost my job last year and am unable to pay the said instalments. I contacted the collections department and were unable to assist me. I've since went to the complaints department to negotiate a lower instalment. My offer was refused on the basis of failure to meet their minimum requirements. My argument is why must I be charged interest on arrears whereas I could arrange with my bank on a lower more affordable amount. When I wrote on this platform I got a reply on my personal email to say that they will get back to me, to this day, I haven't received anything. Instead, I get calls from consultants wanting the full instalments. What a service.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
I will not accept the above response as I did not receive the call from any of your officials from the last time you sent the same response. It's been more than 10 business days and I haven't received anything from you. I am expecting something better than this reply. This is still a promise that you are not keeping up to.
I will not accept the above response as I did not receive the call from any of your officials from the last time you sent the same response. It's been more than 10 business days and I haven't received anything from you. I am expecting something better than this reply. This is still a promise that you are not keeping up to.
Unfortunately the bank's stance remains the same. Based on the feedback we received from the relevant department unfortunately, your application for assistance to have your instalment decreased has been declined due to minimum requirements not met. Please see below the Ombudsman details as per our telephone discussion should you be unhappy with the feedback. Telephone: ***
Share call: ***
Email: ***
Website: http://obssa.co.za The matter will now be closed. Kind regards
Complaint Management
Best regards,
Unfortunately the bank's stance remains the same. Based on the feedback we received from the relevant department unfortunately, your application for assistance to have your instalment decreased has been declined due to minimum requirements not met. Please see below the Ombudsman details as per our telephone discussion should you be unhappy with the feedback. Telephone: ***
Share call: ***
Email: ***
Website: http://obssa.co.za The matter will now be closed. Kind regards
Complaint Management
Best regards,