CAPITEC will watch you die

Hi

On 8 March 2025 , My father took me with him to Capitec so I could become a co signature on his bank account

Keegan Carter helped us at Capitec Shelly Centre , Shelly Beach KZN

We where there for over and hour , continuously this consultant left us to go and ask assistance from other consultants and we had to do everything over and over

Eventually , I was issued and supplementary card on my dad's account and we continuously confirmed with this consultant

1) Supplementary card has full access to the main account 2) Supplementary card can process payments to beneficiaries 3) Supplementary card can draw cash when needed 4) Supplementary card can draw bank statements

On Wednesday 12 March My dad had a stroke and since 12 March had 2 brain surgeries to remove brain clots. As I am typing this message 21 March 2025 @ 19h30 he is in ICU hooked up to respirator and is fully incapacitated

Since this date I have been endlessly going to Capitec to ask them to fix their mistake and I need access to funds to pay for his medical expenses

The manager at Capitec Shelly Beach Mrs Lilanie admitted that her consultant messed up the access and skipped one "POP UP" that would activate my supplementary card . And there is nothing they can do

My father is laying on his death bed and we cant access funds to save is life ,

They even refuse to give me a 3 Month Bank statement so I can see where if he has any investment debit orders or something I can use to access more funds

The hospital in Newcastle where he is claims my father don't have a medical aid , and to our knowledge he is still with TRANSMED (****rnet pensioner) and I cant prove via a bank statement that its true

I already paid over R700 000 CASH to keep him alive , and I dont have a cent left to save him

I AM BITTERLY DISSAPOINTED THAT CAPITEC ACCEPT THAT THEIR CONSULTANT MESSED UP , YET REFUSE TO ASSIST AND FIX THEIR MISTAKE

They say I must go to High Court to become Curator of my dads account ......... This will take a extremely long time and expensive

Surely this is unacceptable behavior from a Bank ?