Capitec will never reverse a payment you make by ACCIDENT

I cant believe that Capitec cannot reverse a wrong payment unless the person that got the money (wrongfully so) gives consent, even though the person has not spent the money yet. I spoke to two consultants regarding this this matter and they did not care at all, the only thing i was told is "if the person does not give consent to reverse the money or does not answer their phone then theres nothing A WHOLE BANK CAN DO. Ipfi is one of the consultants i spoke too, very unreasonable, very arrogant.