CAPITEC WILL DEBIT YOUR ACCOUNT WITHOUT YOUR CONSENT

I am disappointed. I took a credit facility, the agreement was that my debit order will be on my salary date 25th of every month. Today is the 15th and my account is debited. I called the customer care and was told that i need to be transferred to collections department, i was transferred and no answer. I had to call again trying all options requesting the direct number for the collwctions department. The numver is given but bo one can even say which option you should choose.

Just because an employer decided to reference the payment as salary then Capitec decided to debit my account. Despite what the agreed debit date is. This is a bank i pay every month with no defaults. I am not happy with their service and honestly thinking of escalating this to ombudsman.