CAPITEC WILL BE THE DIRECT CAUSE OF THE DEATH OF A TERMINALLY ILL YOUNG WOMAN

Good Afternoon Mr Fourie, On the 19th June I posted on social media asking for assistance with a very serious and urgent Capitec matter. Capitec are going to be the direct cause of a young woman's death and I do not know what to do anymore. My name is Landy Yeatman, I am based in Bromhof Randburg and my NPO looks after a terminally ill young woman, who for the last 3 months has been unable to access her funds in her Capitec account, which she has had for about 5 years.

This was my post on several groups - I need help please 🙏 Does anyone have any real contacts in Capitec management? Calls to the helpline and branch visits are a waste of time with no assistance to fix the problem, resulting in a very vulnerable person not being able to access the funds in her account. People4Purpose NPO - npo249109 puts the same amount of money in X's account every month. X transfers the bulk of the money to a savings pocket linked to the main account. About 3 months ago, X could suddenly not access her app or use her card. Capitec requested FICA documents and an affidavit which were provided at the branch. Only days later could X use her card only, for a few days before that stopped working again. Countless branch visits and many phone calls have been pointless. Then we had to provide a letter to Capitec to prove where the funds come from. (Less than R13000 monthly). For a brief few days over the past couple months, X could use her app and again transferred the bulk of her funds to the saving pocket. It's been weeks now that she cannot access her money. Countless affidavits have been given to 2 separate Capitec branches. Letter from NPO verifying the source of the funds. In the last week Capitec suddenly asked if X pays tax. X has done everything that Capitec asked. They keep sending her away and telling her to wait 24 hours. X is also very ill and cannot continue the daily commute to the branch. X also has no money now as it's sitting in an account she can't access. Please someone help us with what to do. This situation is now beyond desperate and Capitec are less than useless and could not be bothered to fix this problem.

Your number was sent privately to me with the hopes that you could assist. Shortly after my posts, Capitec social media team contacted the young lady, offering her a voucher as an apology and she could access her funds for about an hour. This young woman has stage 4 cancer and suffers from seizures. As a result of Capitec not allowing her to access her account, she can no longer buy food or book transport when she has a seizure or needs to get emergency treatment. This cannot continue. We need help before she dies.

1. Judith has had her Capitec account for about 5 years 2. She has debit orders for her funeral policies that go off this account 3. Judith is a SASSA beneficiary and receives financial assistance from both The Quinton van der Burgh Foundation and People4Purpose NPO 4. All FICA documents have been submitted to the Capitec branch in Soweto, ad nauseum. Judith has submitted affidavits and letters from the QvdB Foundation showing where the funds come from 5. Judith does NOT pay tax and this most definitely should not be a reason as to why her account has been blocked. 6. Judith has done everything requested of her and yet still as we speak, neither her app nor her card work.

Judith is due for chemo today but cannot attend because she cannot pay for transport