Capitec where is my money?

I made an online payment to Agoda on 31st January 2021and money was pre-authorized and withdrawn from my account. On the 3rd February 2021 at 23:34 the same amount was debited from my account again. Agoda has confirmed that the payment on the 3rd February was them and that's the only money they have. It appears on my bank statement that the money that was debited on the 31st January 2021 sits in "Transactions not yet processed". So Agoda doesn't have my money, I also don’t have the money and Capitec is giving me the run around in trying to gain access to my funds.Capitec how can I access my money infact where is my money?